Refund policy

Returns Policy

At Bo’s Market, we want you to enjoy your order with confidence. If something isn’t right, we’re here to help. Please take a moment to read through our returns policy below.

Return Window

We offer a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return.

Eligibility for Returns

To qualify for a return, your item must:

  • Be in the same condition as when you received it.

  • Be unused and in its original packaging.

  • Be accompanied by a receipt or proof of purchase.

Returns that do not meet these conditions may not be accepted.

How to Start a Return

  1. Contact us at bo@bosmarket.com.au within 7 days of receiving your order. Please include:

    • Your order details.

    • The reason for requesting a return.

  2. If your return is approved, we will provide you with instructions.

  3. Ship your return to:
    Bo’s Market
    13B Barr-Smith Avenue,
    Myrtle Bank, SA 5064,
    Australia.

⚠️ Please note: Items sent back to us without first requesting a return via email will not be accepted.

Damages and Issues

We take great care in packing our products, but if your order arrives defective, damaged, or incorrect, please contact us immediately at bo@bosmarket.com.au. Provide a description (and photos if possible) so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Opened packages.

  • Custom or personalised products (e.g., special orders).

  • Sale items.

  • Gift cards.

If you’re unsure about the eligibility of your item, please reach out to us before starting your return.

Exchanges

We do not offer exchanges and cannot accept returns for change of mind.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Please allow extra time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at bo@bosmarket.com.au.

Questions

If you have any further questions regarding our returns policy, please get in touch with us at bo@bosmarket.com.au